Privacy Policy
1. Introduction
At Craft Pilates ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.
2. Information We Collect
Personal Information: We may collect personal details such as your name, email address, phone number, billing information, and any other information you provide when booking classes, signing up for newsletters, or contacting us.
Usage Data: We automatically collect information about your interaction with our website, including IP address, browser type, pages visited, and time spent on the site.
Cookies: Our website uses cookies to enhance user experience. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of the site.
3. How We Use Your Information
We use the collected information to:
- Provide and manage our services, including class bookings and customer support.
- Process transactions and send related communications.
- Send promotional materials and updates, if you have opted in.
- Improve our website and services through analysis of user behavior.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
Service Providers: Third-party vendors who assist in operating our website and services, such as Arketa for class bookings.
Legal Requirements: If required by law or to protect our rights and safety.
5. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. To exercise these rights, please contact us at hello@craftpilates.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Craft Pilates
hello@craftpilates.com
718-576-3932
Terms and Conditions
Effective Date: May 1, 2025
1. Acceptance of Terms
By accessing and using the Craft Pilates website (www.craftpilates.com), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our website.
2. Website Use
Our website is intended for informational purposes and to facilitate class bookings through our third-party provider, Arketa. You agree to use the site lawfully and not to engage in any activities that may harm the site or its users.
3. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Craft Pilates or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is prohibited.
4. Third-Party Services
We use Arketa to manage class bookings and payments. While we trust our partners, we are not responsible for the content, policies, or practices of third-party services. We encourage you to review Arketa's terms and privacy policy before making bookings.
5. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities under your account. Please ensure that your information is accurate and up-to-date.
6. Limitation of Liability
Craft Pilates is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website. We do not guarantee that the website will be error-free or uninterrupted.
7. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website constitutes acceptance of the revised terms.
8. Governing Law
These Terms and Conditions are governed by the laws of the State of New York, without regard to its conflict of law principles.
9. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Craft Pilates
hello@craftpilates.com
718-576-3932
The Craft Pilates app
Effective Date: Oct 1, 2026
The Craft Pilates app lets you see the class schedule, book and cancel classes, see your class credits, and track your attendance milestones. It works with your existing Craft Pilates account in our booking system.
What the app uses
- Your email address, to sign you in. We email you a one-time 6-digit code; we don't use passwords.
- Your booking information from our booking system: the classes you're booked into, your class packs and memberships (and how many classes are left), and your attendance history. The app reads this to show it to you, and books or cancels classes when you ask it to.
- A record of what you do in the app, such as signing in, booking, and cancelling, kept for 90 days so our staff can help if something goes wrong.
- Information about how the app is working on your phone: how long screens take to load, errors, and when something you tap doesn't respond, with a short list of the screens and buttons you used just before (never anything you type). It's linked to your account when you're signed in, so we can fix problems you run into, and kept for 30 days.
- Problem reports you send with "Something not working?" in the app: your message, the same short list of what you tapped, and your phone type. Kept for 180 days.
- If you turn on class reminders in the Craft Pilates app from the App Store or Google Play: your phone's notification address, so we can send you a reminder before each class you book. It's removed when you turn reminders off or sign out. A record of the reminders we sent is kept for 30 days.
The app doesn't collect your location, contacts, photos, or payment details. Buying classes happens on our website, not in the app.
What's stored on your phone
The app remembers that you're signed in (for up to 6 months), which studio you chose, whether you want class reminders, and the last schedule and details it loaded, so it opens quickly. Signing out removes this from your phone.
Emails from the app
The app sends you sign-in codes and a confirmation when you cancel a booking. It doesn't send marketing emails.
Service providers
Arketa, our booking system, where your account, bookings, and purchases live.
Cloudflare, which hosts the app and stores the app's copy of the schedule and booking information, in the United States.
Resend, which sends the app's emails.
Google (Firebase Cloud Messaging) and Apple, which deliver class reminders to your phone, if you turn them on.
Anthropic, whose AI assistant helps our staff look into questions about the app. When staff ask it about your account, it sees the details the app holds about you (as listed above). Those conversations are kept for up to 90 days.
Keeping and deleting your information
Sign-in codes expire after 10 minutes. Sign-ins last up to 6 months. The activity record is deleted after 90 days, information about how the app is working and the record of reminders sent after 30 days, and problem reports after 180 days.
You can delete what the app stores about you at any time, including problem reports and staff conversations with the assistant about you: open the You tab and choose Delete my app data. This signs you out on every device. It doesn't delete your Craft Pilates account, bookings, or purchases; to delete those, email us at hello@craftpilates.com.
Craft Pilates
hello@craftpilates.com
718-576-3932
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